Privacy Policy
Who we are
Shamba Sauce (“we”, “us”, “our”) is the controller of personal data collected through this website.
Contact details
Address: Unit 12, Waverley Industrial Park, Hailsham Drive, Harrow, HA1 4TR
Phone: +44 7896 950289
Email: hello@shambasauce.co.uk
The personal data we collect
We may collect and process the following categories of personal data:
Identity & contact data: name, email address, phone number.
Customer service data: messages sent via forms, email, phone or social channels (and our replies).
Technical & usage data: IP address, device type, browser, pages viewed, referring URLs, approximate location, and interactions with the site.
Marketing preferences: opt-in/opt-out choices, and engagement with marketing emails (if used).
How we collect your data
We collect data when you:
- request information
- contact us via forms/email/phone
- sign up to marketing (where available)
browse the site (via cookies/analytics tools, subject to your cookie choices)
Why we use your data (purposes) and our lawful bases
We only use your data where the law allows us to. Common purposes and lawful bases include:
To prevent fraud and keep the site secure — Legitimate interests.
To comply with legal obligations (e.g., tax/accounting requirements) — Legal obligation.
To send marketing communications (where you opt in, or where permitted) — Consent (or Legitimate interests where applicable; you can opt out anytime).
To analyse and improve our website (analytics, performance) — Consent for non-essential cookies, where required.
Marketing
If you opt in, we may send you updates, offers, and product news. You can unsubscribe at any time by:
using the unsubscribe link in an email, or
emailing hello@shambasauce.co.uk.
We do not sell your personal data to third parties.
Who we share your data with
We may share your data with trusted third parties where needed to run our business, such as:
We do not sell your personal data to third parties.
Analytics and performance tools (subject to cookie choices)
Authorities where required by law
These providers act as processors/service providers and are only permitted to use your data to provide services to us.
International transfers
Some service providers may store or process data outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) to help keep your data protected.
Cookies and similar technologies
We use cookies to make the website work, improve performance, and (if enabled) understand how visitors use the site. Non-essential cookies (e.g., analytics/marketing) should only be used with your consent, depending on your setup.
(If you have a separate cookie policy/banner, add a link here.)
How long we keep your data
We keep personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. The ICO recommends explaining retention periods (or the criteria used to set them).
Typical examples (adjust to your business):
Customer service queries: kept as long as needed to resolve the matter and for a reasonable period after.
Marketing records: kept until you unsubscribe/opt out.
Your data protection rights
Under UK GDPR, you have rights including (among others): access, rectification, erasure, restriction, objection, and data portability, plus rights relating to consent and automated decision-making (where applicable).
To exercise your rights, contact
hello@shambasauce.co.uk. We may need to verify your identity before responding.
Complaints
If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) (the UK regulator). We’d appreciate the chance to resolve it first.
Security
We use reasonable technical and organisational measures to help protect your data. No online service is 100% secure, but we work to minimise risk.
Children
Our website is not intended for children and we do not knowingly collect data from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.